Frequently Asked Questions:

• What is eTA?
  An electronic travel authorization is required for all visa exempt foreign nationals who intend to enter Canada by air or just transit at the airport.
• Is eTA physical and should it be placed into my passport?
  No. An eTA is linked directly to your passport number. You should present the passport, with which you have applied for an eTA, to the airport staff to be able to board the flight.
• How will I receive my eTA?
  You will receive your eTA electronically, directly to the email address you have provided in the application form.
• What are the processing times?
  The processing times could vary. It can take up to 72 hours until you receive an answer from the Canadian immigration authorities.
• When should I apply for an eTA?
  Our professional advice is to apply as early as possible for an eTA. In some cases, the Canadian immigration authorities can request additional documents from you, which can extend the processing time of your application.
• What are the reasons for a rejection?
  A rejection of an eTA application can have many different reasons. Some of them are: Healthcare situation, criminal records, travel history, deportations.
• What to do in case of a rejection?
  Please read the rejection letter carefully and find out what is the reason for
  this decision. In some cases, a visa exempt national, must apply for a TRV (“temporary resident visa” which means a normal visitor visa).
• Am I eligible to apply for an eTA as permanent resident of Canada?
  No. In that case your application will be probably rejected. Based on our experience a lot of applicants do not know, that they are still permanent residents of Canada. If this is applicable to you, please check with the responsible Canadian authority before you apply for an eTA. As Canadian PR card holder, you must apply for a PRTD (Permanent resident travel document) to be able to fly to Canada. You have also the option to cancel your PR status. If you would like to proceed that way, you have contact the responsible Canadian immigration authority.
• For how long is an approved eTA valid?
  An eTA can be approved for up to the 5 years or until your passport expires. The expiration date of your eTA will be mentioned in the approval letter.
• Do I have to re-apply for an eTA if I change my passport?
  Yes. An eTA is linked directly to your passport number. Your new passport will have also a new passport number and there will be no eTA linked to it.